Companies have to take measures to prevent future problems. The employee is being treated as if they killed a person. Should the employee be fired? Probably not. Is Moniker a church? Are thry a sports coach with bad players? No. In my opinion, people act like they’re Saints. I was a very loyal DS customer but they didn’t give a shit. I kept thinking DS will improve but I was wrong and could not take it anymore so moved out after almost 6 – 7 years. Sedo is treating us with respect and dignity instead of always being ignored by DS.ītw, I had great times with DS from 2004 to early 2008 when I dealt with great account managers including Sam Aidun who I still respect a lot for the care he provided.įinally I am out of DS but with very heavy heart as I was not looking forward to it but 80% drop in ppc and extremely bad customer service forced us to move out completely. So far so good but its a little early to tell how it will fare at sedo, but sedo’s customer service from dedicated account managers is very good. In fact revenue dropped suddenly another 50% in last couple of months from already bad levels and I just made the decision to move out to sedo. The customer service became extremely bad about 2 years ago and the revenue never improved. Godaddy as bad a rap that it get’s could teach them a hellava a lot about customer service, appreciation and communication.Īfter continuous drop in ppc, I have finally moved my entire portfolio (1000s and 1000s of domains and few million uniques) away from DomainSponsor. info, and it was my only domain registered in their account, They need to learn to acknowledge and keep their customers informed. My point is that even if the domain was double hyphen, three word. No form of recognition or even acknowledgement that someone on their end received or saw my submission. It’s not scandals like this that concern me, but things like the fact that they don’t communicate with their customers which equals shitty customer service or support.Ĭase in point why did Thedomains get an e-mail about this and not other customers!!!? no offense to you Mike or your blog (just illustrating my point), but are you a more valued customer or deserve better or preferential treatment or privy to information that other domainers with Moniker accounts are not? If something dire should come of this as a consequence of this leaked information should not the guy with a few domains at registered at Moniker not be informed or entitled to know something about it or is this just information for the big privileged domainer.Īnother example… whenever they run their monthly themed auctions and I have submitted domains for consideration, my e-mail might as well have disappeared into cyberspace because I never have gotten so much as a “thank you, for your submission” or a Dear John “your domain sucks” better luck next time or a return e-mail from them. While I realize it might amount to a small amount of revenue for Moniker yearly and may be of no consequence to them, I have just kind of gotten my feet wet in this industry and plan on expanding both my repertoire and inventory. I started transferring all my domains (several hundred) as they came up for renewal from my principal registrar to Moniker. If people place their names under privacy, sometimes paying extra for the privilege, they should receive privacy.ĭomains under Privacy should only be disclosure as and if required by law, such as under a UDRP or court order. This appears to be related to the story Rick Schwartz hinted about yesterday and wrote about today on his blog.īased on the information contained in Ricks post and the above statement, I think the employee should have been named, fired and Moniker should have immediately implemented a policy that would prevent any future “unauthorized data release” by denying access to such information. However, unauthorized data access of any kind, no matter how large or small, is an issue taken very seriously by Moniker and by its parent company,, and is being addressed directly.”” #.DOMAINER ELITE REVIEW HONEST COMMENTS REGISTRATION#“”Only one employee and one customer registration were involved. The employee has been placed on administrative leave while the company further reviews the matter. “”Moniker has learned that one of its employees violated company policy by distributing customer data for a single domain name registration. Moniker has just released the following statement acknowledging an “unauthorized release of customer data” by a Moniker Employee:
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